All Posts By

Ryan Giffen, Ph.D.

leadership training

The Benefits of Leadership Training for Your Business

Becoming a leader isn’t a phenomenon that happens overnight. Leading a business isn’t easy, this is why leadership training programs are available. Leadership training can greatly affect the way your business works for the better. Various studies back up the benefits of leadership training programs. These programs will help your relationship with your employees,[...]

conflict resolution

Five Conflict Resolution Tips Every Boss Should Know

No workplace functions without some conflict. Even the businesses that seem to be the best in their field will experience conflict between employees. As the leader of your business, you should be well versed in conflict resolution in the workplace. In order to understand how to stop a dispute, you must have some conflict resolution strategies on-hand.  1. Imm[...]

employee engagement

Employee Engagement: Keeping Your Employees Passionate

Oftentimes, the idea of employee engagement is ignored by businesses. Businesses will hire an employee and will not attempt to keep the employee interested in work. Due to the lack of care of employee engagement, employee retention will skyrocket downward. The more a business applies employee engagement ideas into the workplace, the longer they will keep that employe[...]

diversity in the workplace

Ensuring Diversity in Your Workplace

The right candidate for a job can come from a variety of different walks of life. Many great candidates get missed when companies don't do enough to foster a diverse work environment. Research has shown several benefits of diversity in the workplace, including offering different perspectives, quicker problem solving, increased profits, decreased employee turnover, an[...]

core values

Establishing Core Values for Your Business

The general goal of most businesses is to generate sales and profit, but this is not what makes a company great. A great company also works to establish a distinguishable identity and stand for something more. Some may hear this and think of their brand, but that is only the external perception of the company. There is also a matter of the internal state of the busin[...]

human resources

five Things Every Human Resources Manager Should Know

An organization needs every department properly functioning to operate at its best. One of the most important departments within a business is human resources. This is not to downplay other departments. However, human resources are essentially responsible for itself and other departments. HR departments staff other departments, handle discipline incidents, monitor em[...]

human capital

Human Capital: Why Your Business Needs It

It is a well-known fact that an organization is only as good as its people. Each employee is an asset to the company and it would not be able to function without them. There is a term for what people are bringing to the table within an organization: Human Capital.  What is Human Capital? Human capital is not found on a company’s balance sheet with all th[...]


The Importance of Good Customer Service in Retail

Retail is a huge industry. There are hundreds of different stores that sell several types of goods, many of them the same or similar items.  Because of this, good customer service is vital to any retailer’s success. Here are nine ways your retail shop can create a reputation for amazing client care. 1. Focus on the person in front of you. If the store i[...]

airline companies

How Airline Companies Are Improving Their Image Through Better Customer Service

If you’ve ever flown on a plane, you know that with airline companies there are several things that can potentially go wrong.  Flights can be delayed, overbooked, or canceled. Flying can be stressful, and bad customer service will make it that much worse. This may seem like a minor detail, but after dealing with what may seem like chaos throughout the security[...]

employee retention

Employee Retention: How to Keep Key Staff

A crucial component to having a successful business is having good employee retention.  Constantly replacing key staff members is problematic on multiple levels. It looks bad on paper and can make potential new hires wary of what they are getting into.  It is also a pain for you as a company to have to find, hire, and train employees in important positions[...]

chronic absenteeism

Dealing with Chronic Absenteeism in Your Workplace

Operating a workforce of any size can come with a wide array of challenges, with one of these being scheduling and punctuality. Tardiness or absenteeism, if not curbed, can become a far too often occurrence. It can go from once in a while to weekly or monthly in the blink of an eye. Although, there are methods to help resolve chronic absenteeism. Handling Chronic[...]

disgruntled employee

5 Tips for Dealing with a Disgruntled Employee

When it comes to operating a company, employees are the most valuable asset. Employees are what keep a company productive, operating smoothly, and being financially positive. This is why it is important to keep employees in a positive and happy state of mind. Of course, there are times where an employee becomes disgruntled. This can be difficult to deal with. Fortuna[...]

employee turnover

Preventing Employee Turnover in Your Hotel

Employees are the most important part of running a business. Unfortunately, many businesses continue to have problems finding or keeping their employees. In fact, the turnover rate is an issue in numerous industries, with one of these being the hotel industry. There are ways to help prevent employee turnover within your hotel. Here are some tips on how. Uncontroll[...]

age discrimination

Age Discrimination: What You Need to Know

There are several factors to consider when deciding an individual for employment. But certain characteristics of an individual should have no bearing on their employability. However, employers often make hiring and firing decisions based on such characteristics. Sometimes this occurs consciously. On the other hand, it most commonly occurs with no knowledge of state[...]

company culture

Creating a Fun Company Culture

Work is not always the most exciting aspect of life, but it is a necessary one. There are many people who love their job and it may not be boring or hard. But for many, some days can be difficult to get through. Creating a fun company culture can have a positive impact on your employees. There are numerous factors involved when it comes to workplace happiness and[...]

guest services

Running a Successful Guest Services Desk

Almost everyone has heard the phrase, “the customer is always right.” While there may be exceptions to this rule, it is often true. In the hotel industry customers are referred to guests, and it is true that they are almost always "right". This maxim is even more important in the hotel industry, as they have a role dedicated to guest services. The guest services[...]

restaurant jobs

3 Reasons Restaurant Jobs Have High Turnover

Turnover rate is generally a concern for every single industry. It is difficult when employees are not sticking around or a company is lacking a good staff. Every industry has its own rate of turnover. Restaurant jobs have one of the highest. The reasons for a high turnover rate can be numerous but here are some that are the most common in the restaurant industry.[...]