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Ryan Giffen, Ph.D.

MOD Report Podcast
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A Culture Of Trust And What Poor Management Looks Like

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do t[...]

MOD Report Podcast
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A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better s[...]

MOD Report Podcast
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Your Organizational Culture Stinks: Let’s Fix That!

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees[...]

MOD Report Podcast
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Why You Are Losing Millennial Guests with Elliot Ammon

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly….[...]

MOD Report Podcast
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Robots Taking Your Jobs with Giovanni Prada

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too m[...]

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Employee Performance Management-The Easy Way

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.[...]

MOD Report Podcast
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Employee Turnover and the Toxicity Behind Workplace Cultures

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.  [...]

workplace bullying
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Preventing Workplace Bullying

Operating a business is difficult when it comes to relationships between workers. Having a harmonious workforce leads to the most production possible. Sour relationships create lower numbers and profits. An even worse level of disharmony can occur when there is workplace bullying going on. This can lead to lowered numbers, dropped morale, and even the loss of good em[...]

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How to Avoid an $11M Age Discrimination Lawsuit

The Age Discrimination in Employment Act (ADEA) has been the law of the land since 1967.  However, whether willfully or not, company's like Google continue to get sued for allegedly discriminating towards persons over the age of 40.  In a recent case  Heath v. Google LLC, No. 15-cv-01824 (N.D. California July 19, 2019), Google settled an age discrimina[...]

upset employee
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Abusive Supervisor? Time to Document Them Out!

So much is at stake when a supervisor over exerts their authority and is abusive to employees.  Some jurisdictions such as California have employment laws that prohibit abuse, including harassment and bullying.  When a claim is brought forth, be prepared to pay several thousands (or millions) to defend and likely settle the claim.  It takes only one ab[...]

man on cell phone in front of laptop
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Internal Customer Email Etiquette-10 Recommendations

Research indicates on average; one employee wastes 7 hours of productivity per week in unnecessary or poor use of electronic mail.  For a company of 165-employees averaging $28.00 per hour/employee, that's a loss of $32,340 per week or $1,681.680 per year on unnecessary email usage.  Moreover, research also indicates that email communication (for most topics) is mis[...]

gavel and law books
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Why Should I Invest in a Human Resources Department?

As a small to mid-size business, why should I invest in a human resources (HR) department?  Well, I argue this question by expressing the same reason why I need an Accountant.  It is all about being PROACTIVE and not REACTIVE! The likelihood of my advisory firm going under an IRS audit is unlikely.  However, when (not should) that day come, I want to en[...]

man making drinks
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Employee Training and Turnover: A Correlation?

Training and development (T&D) in the hotel industry is often viewed as costly.  Choi and Dickson (2009) found that hospitality companies do not value training and as a result, hotel companies do not invest in T&D.  Moreover, Choi and Dickson (2009) argued that well-executed management training programs could reduce turnover and increase job satisfaction. [...]