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Guest Services

hospitality
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Creative Ways Hospitality Businesses Are Surviving the Current Shutdowns

The recent coronavirus crisis has affected many industries. But one that has been hit the most is hospitality, especially restaurants. Some major fast-food chains are still allowing customers to order take-out or pick up orders at their drive-thru windows. But there are hundreds of fine dining establishments, cafes, delis and bakeries that are facing hardships now.&n[...]

retail
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The Importance of Good Customer Service in Retail

Retail is a huge industry. There are hundreds of different stores that sell several types of goods, many of them the same or similar items.  Because of this, good customer service is vital to any retailer’s success. Here are nine ways your retail shop can create a reputation for amazing client care. 1. Focus on the person in front of you. If the store i[...]

airline companies
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How Airline Companies Are Improving Their Image Through Better Customer Service

If you’ve ever flown on a plane, you know that with airline companies there are several things that can potentially go wrong.  Flights can be delayed, overbooked, or canceled. Flying can be stressful, and bad customer service will make it that much worse. This may seem like a minor detail, but after dealing with what may seem like chaos throughout the security[...]

guest services
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Running a Successful Guest Services Desk

Almost everyone has heard the phrase, “the customer is always right.” While there may be exceptions to this rule, it is often true. In the hotel industry customers are referred to guests, and it is true that they are almost always "right". This maxim is even more important in the hotel industry, as they have a role dedicated to guest services. The guest services[...]