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Dealing With Change – How Stoicism Can Help

With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attending live events.  Many things are different than they were just a few months ago, and the workplace is no exceptio[...]

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How to Engage Your Employees in 5 Easy Steps

During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement. In this episode, learn the 5 easy ways on how you can engage your employees. The 5 steps are: Promote strong value[...]

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Managing Workplace Change & Remote Workers

Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change, including how to manage remote employees effectively.

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Special Report – COVID19 and the American Workplace Mandated Sick Pay and Wages

If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide paid leave to employees. In this episode, Dr. Giffen addresses several key issues and questions including as a small[...]

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Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers

President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employees. Employers are responsible for paying employees during that time but may receive a tax credit of 100% of the cost[...]

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COVID-19 and Mandatory Benefits for Employees

The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families First Coronavirus Response Act (HR. 6201). As of March 16, 2020, the Senate has yet to receive the bill. Should the bi[...]

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Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar

Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship and women in hospitality and how passion is the driving cause of success. Also, Dr. Giffen briefly discuss[...]

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Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group

Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to dis[...]

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A Culture Of Trust And What Poor Management Looks Like

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do t[...]

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A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better s[...]

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Your Organizational Culture Stinks: Let’s Fix That!

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees[...]

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Why You Are Losing Millennial Guests with Elliot Ammon

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly….[...]

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Robots Taking Your Jobs with Giovanni Prada

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too m[...]

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Employee Performance Management-The Easy Way

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.[...]

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Employee Turnover and the Toxicity Behind Workplace Cultures

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.  [...]