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Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group

Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to dis[...]

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A Culture Of Trust And What Poor Management Looks Like

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do t[...]

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A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better s[...]

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Your Organizational Culture Stinks: Let’s Fix That!

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees[...]

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Why You Are Losing Millennial Guests with Elliot Ammon

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly….[...]

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Robots Taking Your Jobs with Giovanni Prada

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too m[...]

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Employee Performance Management-The Easy Way

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.[...]

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Employee Turnover and the Toxicity Behind Workplace Cultures

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.  [...]