The MOD Report https://www.inospire.com Inospire’s The MOD Report with Dr. Ryan Giffen. A show on all things HR and the crazy things we go through as hospitality professionals that you’ll be discussing with friends, family, and colleagues. Wed, 27 May 2020 22:48:02 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.1 Inospire’s The MOD Report with Dr. Ryan Giffen. A show on all things HR and the crazy things we go through as hospitality professionals that you’ll be discussing with friends, family, and colleagues. Dr. Ryan Giffen clean episodic Dr. Ryan Giffen rgiffen@inospire.com rgiffen@inospire.com (Dr. Ryan Giffen) © 2020 Inospire, Inc. The MOD Report https://secureservercdn.net/198.71.233.41/e51.109.myftpupload.com/wp-content/uploads/2020/03/MOD-Report-Podcast-Cover-Art.png https://www.inospire.com TV-PG Long Beach, California Dealing With Change – How Stoicism Can Help https://www.inospire.com/dealing-with-change-how-stoicism-can-help/?utm_source=rss&utm_medium=rss&utm_campaign=dealing-with-change-how-stoicism-can-help Wed, 27 May 2020 22:47:59 +0000 https://www.inospire.com/?p=5506 With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attending live events.  Many things are different than they were just a few months ago, and the workplace is no exception.  Many people have lost their jobs, and the vast majority of others are working from home. Listen in as we discuss 5 action steps you can take to better cope and overcome the rapid change in your home and at work.  These 5 action steps have been in play for over 2000 years and the philosophy of Stoicism reminds us to focus on what we can control, not what we can’t control.  With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attending live events.  Many things are different than they were just a few months ago, and the workplace is no exception.  Many people have lost their jobs, and the vast majority of others are working from home. Listen in as we discuss 5 action steps you can take to better cope and overcome the rapid change in your home and at work.  These 5 action steps have been in play for over 2000 years and the philosophy of Stoicism reminds us to focus on what we can control, not what we can’t control. 

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With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attend... With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another.  Students are adjusting to online classes as elementary schools to colleges are closed.  Sports fans are watching reruns of classics instead of attending live events.  Many things are different than they were just a few months ago, and the workplace is no exception.  Many people have lost their jobs, and the vast majority of others are working from home. Listen in as we discuss 5 action steps you can take to better cope and overcome the rapid change in your home and at work.  These 5 action steps have been in play for over 2000 years and the philosophy of Stoicism reminds us to focus on what we can control, not what we can’t control. 
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Dr. Ryan Giffen 17:14
How to Engage Your Employees in 5 Easy Steps https://www.inospire.com/how-to-engage-your-employees-in-5-easy-steps/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-engage-your-employees-in-5-easy-steps Thu, 14 May 2020 16:53:21 +0000 https://www.inospire.com/?p=5503 During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement. In this episode, learn the 5 easy ways on how you can engage your employees. The 5 steps are: Promote strong values & visionProvide opportunities for personal growthHelp employees find their true purposeCreate formal recognition programsGive employees the necessary tools During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement. In this episode, learn the 5 easy ways on how you can engage your employees.

The 5 steps are:

  1. Promote strong values & vision
  2. Provide opportunities for personal growth
  3. Help employees find their true purpose
  4. Create formal recognition programs
  5. Give employees the necessary tools
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During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement. During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement. In this episode, learn the 5 easy ways on how you can engage your employees.



The 5 steps are:



* Promote strong values & vision* Provide opportunities for personal growth* Help employees find their true purpose* Create formal recognition programs* Give employees the necessary tools
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Dr. Ryan Giffen 20:06
Managing Workplace Change & Remote Workers https://www.inospire.com/managing-workplace-change-remote-workers/?utm_source=rss&utm_medium=rss&utm_campaign=managing-workplace-change-remote-workers Thu, 30 Apr 2020 00:03:31 +0000 https://www.inospire.com/?p=5449 Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change, including how to manage remote employees effectively. Managing workplace change and dealing with change is tough, especially if you’re new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change, including how to manage remote employees effectively.

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Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change, Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change, including how to manage remote employees effectively.
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Dr. Ryan Giffen 27:22
A Post Coronavirus View of the Hospitality Industry With Giovanni Prada https://www.inospire.com/a-post-coronavirus-view-of-the-hospitality-industry-with-giovanni-prada/?utm_source=rss&utm_medium=rss&utm_campaign=a-post-coronavirus-view-of-the-hospitality-industry-with-giovanni-prada Sun, 12 Apr 2020 21:14:17 +0000 https://www.inospire.com/?p=5423 The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior, employee satisfaction, and change management in a post Coronavirus world are discussed. You also might be interested in... https://www.inospire.com/entrepreneurship-and-women-in-hospitality-with-laurie-gray-founder-of-the-pie-bar/ The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior, employee satisfaction, and change management in a post Coronavirus world are discussed.

You also might be interested in…

https://www.inospire.com/entrepreneurship-and-women-in-hospitality-with-laurie-gray-founder-of-the-pie-bar/
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The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior, The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior, employee satisfaction, and change management in a post Coronavirus world are discussed.



You also might be interested in...




https://www.inospire.com/entrepreneurship-and-women-in-hospitality-with-laurie-gray-founder-of-the-pie-bar/





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Dr. Ryan Giffen 26:34
Special Report – COVID19 and the American Workplace Mandated Sick Pay and Wages https://www.inospire.com/special-report-covid19-and-the-american-workplace-mandated-sick-pay-and-wages/?utm_source=rss&utm_medium=rss&utm_campaign=special-report-covid19-and-the-american-workplace-mandated-sick-pay-and-wages Thu, 26 Mar 2020 16:57:43 +0000 https://www.inospire.com/?p=5398 If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide paid leave to employees. In this episode, Dr. Giffen addresses several key issues and questions including as a small employer, how do I qualify for an exemption from the Act? As an employee of a smaller company, can I get paid sick leave from my employer? My boss is telling me to work overtime and do things outside of my job description, is that legal? My employees work from home, what happens if they get injured? Is that a workers compensation claim? If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide paid leave to employees. In this episode, Dr. Giffen addresses several key issues and questions including as a small employer, how do I qualify for an exemption from the Act? As an employee of a smaller company, can I get paid sick leave from my employer? My boss is telling me to work overtime and do things outside of my job description, is that legal? My employees work from home, what happens if they get injured? Is that a workers compensation claim?

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If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide ... If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide paid leave to employees. In this episode, Dr. Giffen addresses several key issues and questions including as a small employer, how do I qualify for an exemption from the Act? As an employee of a smaller company, can I get paid sick leave from my employer? My boss is telling me to work overtime and do things outside of my job description, is that legal? My employees work from home, what happens if they get injured? Is that a workers compensation claim?
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Dr. Ryan Giffen 20:35
Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers https://www.inospire.com/special-report-coronavirus-response-act-is-law-how-to-manage-remote-workers/?utm_source=rss&utm_medium=rss&utm_campaign=special-report-coronavirus-response-act-is-law-how-to-manage-remote-workers Thu, 19 Mar 2020 18:05:36 +0000 https://www.inospire.com/?p=5375 President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employees. Employers are responsible for paying employees during that time but may receive a tax credit of 100% of the cost. Furthermore, Dr. Giffen discusses how to manage remote workers. It’s widespread for employers to wonder if their remote workers are taking care of business as usual while they are working from home. But it doesn’t have to be a stressful experience. Listen to the four tips for managing your at-home employees if you are new to the process. President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employees. Employers are responsible for paying employees during that time but may receive a tax credit of 100% of the cost. Furthermore, Dr. Giffen discusses how to manage remote workers. It’s widespread for employers to wonder if their remote workers are taking care of business as usual while they are working from home. But it doesn’t have to be a stressful experience. Listen to the four tips for managing your at-home employees if you are new to the process.

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President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employe... President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employees. Employers are responsible for paying employees during that time but may receive a tax credit of 100% of the cost. Furthermore, Dr. Giffen discusses how to manage remote workers. It’s widespread for employers to wonder if their remote workers are taking care of business as usual while they are working from home. But it doesn’t have to be a stressful experience. Listen to the four tips for managing your at-home employees if you are new to the process.
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Dr. Ryan Giffen 21:48
COVID-19 and Mandatory Benefits for Employees https://www.inospire.com/covid-19-and-mandatory-benefits-for-employees/?utm_source=rss&utm_medium=rss&utm_campaign=covid-19-and-mandatory-benefits-for-employees Mon, 16 Mar 2020 23:18:23 +0000 https://www.inospire.com/?p=5320 The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families First Coronavirus Response Act (HR. 6201). As of March 16, 2020, the Senate has yet to receive the bill. Should the bill make it to the President's desk, it will likely be signed. As such, the bill contains major provisions that will impact employers' bottom line. The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families First Coronavirus Response Act (HR. 6201). As of March 16, 2020, the Senate has yet to receive the bill. Should the bill make it to the President’s desk, it will likely be signed. As such, the bill contains major provisions that will impact employers’ bottom line.

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The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families Fir... The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families First Coronavirus Response Act (HR. 6201). As of March 16, 2020, the Senate has yet to receive the bill. Should the bill make it to the President's desk, it will likely be signed. As such, the bill contains major provisions that will impact employers' bottom line.




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Dr. Ryan Giffen 21:35
Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar https://www.inospire.com/entrepreneurship-and-women-in-hospitality-with-laurie-gray-founder-of-the-pie-bar/?utm_source=rss&utm_medium=rss&utm_campaign=entrepreneurship-and-women-in-hospitality-with-laurie-gray-founder-of-the-pie-bar Sat, 29 Feb 2020 19:16:06 +0000 https://www.inospire.com/?p=5308 Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship and women in hospitality and how passion is the driving cause of success. Also, Dr. Giffen briefly discusses servant leadership and how the captain and the crew of the Cat Ppalu is a thriving example of what it takes to lead in the hospitality industry. Lastly, for the final segment of the MOD Report, we don't want to give to much away but it involves chemicals and the evacuation of a hotel. Ep.-12-TranscriptDownload Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship and women in hospitality and how passion is the driving cause of success. Also, Dr. Giffen briefly discusses servant leadership and how the captain and the crew of the Cat Ppalu is a thriving example of what it takes to lead in the hospitality industry. Lastly, for the final segment of the MOD Report, we don’t want to give to much away but it involves chemicals and the evacuation of a hotel.

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Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an... Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship and women in hospitality and how passion is the driving cause of success. Also, Dr. Giffen briefly discusses servant leadership and how the captain and the crew of the Cat Ppalu is a thriving example of what it takes to lead in the hospitality industry. Lastly, for the final segment of the MOD Report, we don't want to give to much away but it involves chemicals and the evacuation of a hotel.



Ep.-12-TranscriptDownload
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Dr. Ryan Giffen clean 26:15
Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group https://www.inospire.com/accountability-managing-small-businesses-in-california-with-steve-sheldon/?utm_source=rss&utm_medium=rss&utm_campaign=accountability-managing-small-businesses-in-california-with-steve-sheldon Fri, 07 Feb 2020 20:42:06 +0000 https://www.inospire.com/?p=5296 Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to discuss the challenges and what it takes to manage an event company in the golden state of California. Lastly, you won't want to miss this story regarding a minor, alcohol, pizza on the ceiling and the police. Ep.-11-TranscriptDownload Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to discuss the challenges and what it takes to manage an event company in the golden state of California. Lastly, you won’t want to miss this story regarding a minor, alcohol, pizza on the ceiling and the police.

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Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to discuss the challenges and what it takes to manage an event company in the golden state of California. Lastly, you won't want to miss this story regarding a minor, alcohol, pizza on the ceiling and the police.



Ep.-11-TranscriptDownload




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Dr. Ryan Giffen 32:58
A Culture Of Trust And What Poor Management Looks Like https://www.inospire.com/a-culture-of-trust-and-what-poor-management-looks-like/?utm_source=rss&utm_medium=rss&utm_campaign=a-culture-of-trust-and-what-poor-management-looks-like Thu, 23 Jan 2020 14:39:47 +0000 https://www.inospire.com/?p=5208 Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do the work and employees don't trust their managers. In this episode, we explore the paradox of poor hiring decisions and trust issues in the workplace. As always, stay tuned for the MOD report which involves a hotel room, an FBI agent, and a Glock 22 handgun. Ep.-10-TranscriptDownload Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered “great.” Why? It’s because an assumption is made by leaders that all people should be promoted simply because they “been there…done that!” Also, it’s because of a lack of trust on both sides. Managers don’t trust employees to do the work and employees don’t trust their managers. In this episode, we explore the paradox of poor hiring decisions and trust issues in the workplace. As always, stay tuned for the MOD report which involves a hotel room, an FBI agent, and a Glock 22 handgun.

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Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "... Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do the work and employees don't trust their managers. In this episode, we explore the paradox of poor hiring decisions and trust issues in the workplace. As always, stay tuned for the MOD report which involves a hotel room, an FBI agent, and a Glock 22 handgun.



Ep.-10-TranscriptDownload
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Dr. Ryan Giffen 26:36
A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael https://www.inospire.com/a-gen-z-perspective-of-hospitality-education-is-it-worth-it-with-amber-michael/?utm_source=rss&utm_medium=rss&utm_campaign=a-gen-z-perspective-of-hospitality-education-is-it-worth-it-with-amber-michael Mon, 13 Jan 2020 23:34:12 +0000 https://www.inospire.com/?p=4968 First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better serve students by offering sales courses. Lastly, for the MOD report, a once upset guest later try's to make a love connection with the front desk employee and the guest's son. Ep.-9-TranscriptDownload First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better serve students by offering sales courses. Lastly, for the MOD report, a once upset guest later try’s to make a love connection with the front desk employee and the guest’s son.

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First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better serve students by offering sales courses. Lastly, for the MOD report, a once upset guest later try's to make a love connection with the front desk employee and the guest's son.



Ep.-9-TranscriptDownload
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Dr. Ryan Giffen 32:33
Your Organizational Culture Stinks: Let’s Fix That! https://www.inospire.com/your-organizational-culture-stinks-lets-fix-that/?utm_source=rss&utm_medium=rss&utm_campaign=your-organizational-culture-stinks-lets-fix-that Sat, 28 Dec 2019 21:47:00 +0000 https://www.inospire.com/?p=4366 Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees first, the overall organizational health will improve. Transcript-Ep.-8-Your-Organizational-Culture-Stinks-Lets-Fix-ThatDownload Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees first, the overall organizational health will improve.

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Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees first, the overall organizational health will improve.



Transcript-Ep.-8-Your-Organizational-Culture-Stinks-Lets-Fix-ThatDownload
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Dr. Ryan Giffen 32:23
Why You Are Losing Millennial Guests with Elliot Ammon https://www.inospire.com/why-you-are-losing-millennial-guests-with-elliot-ammon/?utm_source=rss&utm_medium=rss&utm_campaign=why-you-are-losing-millennial-guests-with-elliot-ammon Sun, 15 Dec 2019 03:13:25 +0000 https://www.inospire.com/?p=3975 In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as in feces and a urine-soaked hotel mattress. Transcript-Ep.-7Download In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as in feces and a urine-soaked hotel mattress.

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In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ... In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as in feces and a urine-soaked hotel mattress.



Transcript-Ep.-7Download
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Dr. Ryan Giffen 40:48
Robots Taking Your Jobs with Giovanni Prada https://www.inospire.com/robots-taking-your-jobs-with-giovanni-prada/?utm_source=rss&utm_medium=rss&utm_campaign=robots-taking-your-jobs-with-giovanni-prada Fri, 29 Nov 2019 17:23:24 +0000 https://www.inospire.com/?p=3130 First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too much away. But it entails search warrants, police officers, and the manager on duty rolling out of bed at 2:00 A.M. Ep-6-TranscriptDownload First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don’t want to give too much away. But it entails search warrants, police officers, and the manager on duty rolling out of bed at 2:00 A.M.

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First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi... First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too much away. But it entails search warrants, police officers, and the manager on duty rolling out of bed at 2:00 A.M.



Ep-6-TranscriptDownload
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Dr. Ryan Giffen 25:43
People Serving People-Hospitality is Needed Everywhere https://www.inospire.com/people-serving-people-hospitality-is-needed-everywhere/?utm_source=rss&utm_medium=rss&utm_campaign=people-serving-people-hospitality-is-needed-everywhere Sat, 16 Nov 2019 18:15:41 +0000 https://www.inospire.com/?p=2965 In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the right people who have a spirit to serve people. In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality ‘people serving people’ mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the right people who have a spirit to serve people.

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In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r... In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the right people who have a spirit to serve people.
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Dr. Ryan Giffen 25:38
The Recipe to Happiness and Productivity-Passion, Care, and Love https://www.inospire.com/the-recipe-to-happiness-and-productivity-passion-care-and-love/?utm_source=rss&utm_medium=rss&utm_campaign=the-recipe-to-happiness-and-productivity-passion-care-and-love Tue, 05 Nov 2019 15:44:47 +0000 https://www.inospire.com/?p=1211 Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and talking with founders, CEO's and entrepreneurs at NPR's 2019 How I Built This Summit. Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO’s of company’s of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen’s key take-away’s after recently meeting and talking with founders, CEO’s and entrepreneurs at NPR’s 2019 How I Built This Summit.

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Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and... Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and talking with founders, CEO's and entrepreneurs at NPR's 2019 How I Built This Summit.
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Dr. Ryan Giffen 24:38
Employee Performance Management-The Easy Way https://www.inospire.com/employee-performance-management-the-easy-way/?utm_source=rss&utm_medium=rss&utm_campaign=employee-performance-management-the-easy-way Sun, 20 Oct 2019 15:57:04 +0000 https://www.inospire.com/?p=1156 If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees. If you’re a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.

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If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motiva... If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.
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Dr. Ryan Giffen 18:16
Employee Turnover and the Toxicity Behind Workplace Cultures https://www.inospire.com/employee-turnover-and-the-toxicity-behind-workplace-cultures/?utm_source=rss&utm_medium=rss&utm_campaign=employee-turnover-and-the-toxicity-behind-workplace-cultures Sat, 05 Oct 2019 16:28:02 +0000 https://www.inospire.com/?p=1146 Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.   Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.  

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Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.  
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Dr. Ryan Giffen 16:21
California 2020 Employment Law Predictions. What is Governor Newsom Thinking? https://www.inospire.com/california-2020-employment-law-predictions-what-is-governor-newsom-thinking/?utm_source=rss&utm_medium=rss&utm_campaign=california-2020-employment-law-predictions-what-is-governor-newsom-thinking Sat, 21 Sep 2019 17:51:01 +0000 https://www.inospire.com/?p=1063 The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take. The California legislature introduced 2,576 employment bills in 2019. The Governor has until October 13th to sign or veto several bills impacting all businesses including the hospitality industry throughout California. Listen in as we discuss how certain proposed employment laws such as harassment liability, protected hairstyles, lactation accommodation and several others will impact your business and steps you can take .

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The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take. The California legislature introduced 2,576 employment bills in 2019. The Governor has until October 13th to sign or veto several bills impacting all businesses including the hospitality industry throughout California. Listen in as we discuss how certain proposed employment laws such as harassment liability, protected hairstyles, lactation accommodation and several others will impact your business and steps you can take .
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Dr. Ryan Giffen 21:23