The Mod Report

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we

In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality ‘people serving people’ mentality. If you

Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO’s of company’s

If you’re a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who

The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take.