The Importance of Good Customer Service in Retail

Retail is a huge industry. There are hundreds of different stores that sell several types of goods, many of them the same or similar items.  Because of this, good customer service is vital to any retailer’s success. Here are nine ways your retail shop can create a reputation for amazing client care. 1. Focus on the person in front of you. If the store i[...]

airline companies

How Airline Companies Are Improving Their Image Through Better Customer Service

If you’ve ever flown on a plane, you know that with airline companies there are several things that can potentially go wrong.  Flights can be delayed, overbooked, or canceled. Flying can be stressful, and bad customer service will make it that much worse. This may seem like a minor detail, but after dealing with what may seem like chaos throughout the security[...]